Heartwrenching Piece about Windows on the World
By: Anthony Adragna
Published: September 10, 2011

Windows on the World was the restaurant complex on the top floors of the World Trade Center complex. More than 70 restaurant employees were killed in the attacks of 9/11. 
Esquire runs a lengthy piece by Cal Fussman about Windows on the World (also see Ruth Reichl's remembrance). It talks about the seriousness of becoming a sommelier (he worked at Windows as part of a story for Esquire), his reactions to the 9/11 attacks and why it's taken him 10 years to complete the story. 
Fussman's piece shows how traumatic 9/11 was for so many people, even those who didn't know a single person who perished.
The story is here.